FAQ - Hôtel Villa Berlioz Lyon
Find all the practical information to facilitate your stay at the Villa Berlioz
Everything you need to know
At Hôtel Villa Berlioz, check-in is from 2:00 pm and check-out is before 11:00 am. Reception is open 24/7, ensuring a welcome at any hour, including for late arrivals. Free luggage storage is available if you arrive before your room is ready or wish to enjoy Lyon after checking out.
Yes, Wi-Fi is free throughout Hôtel Villa Berlioz: in all rooms and in all common areas.
Yes, pets are welcome at Hôtel Villa Berlioz, subject to a supplement of €15 per day per pet. Please mention this when booking so our team can prepare for your arrival.
Yes, Hôtel Villa Berlioz welcomes families with children. Highchairs, bottle warmers and cots are available free of charge on request, subject to availability. The children's breakfast rate is €8 (age policy to be confirmed at booking). For families, the Chambre Triple (double bed + sofa bed) can accommodate up to 3 guests. See also: our family facilities
Hôtel Villa Berlioz has a lift and offers rooms accessible to guests with reduced mobility (PMR) (certain Chambre Double and Chambre Twin Confort rooms). Please specify your needs when booking so we can direct you to the most suitable room. Our team is available on +33 (0)4 78 42 30 31 for any questions. See also: our accessibility section
Yes, Hôtel Villa Berlioz is entirely non-smoking. Smoking is prohibited in all rooms and throughout the hotel's interior spaces.
How to book
You can book directly with Hôtel Villa Berlioz:
- Online: www.villa-berlioz-hotel-lyon.com
- By phone: +33 (0)4 78 42 30 31
- By email: contact@hotel-berlioz.com
Our reception is available 24/7 to answer your questions and accommodate any special requests.
Hôtel Villa Berlioz accepts the following payment methods:
- Visa, Mastercard, American Express
- Online bank cards
- Chèques-Vacances (French holiday vouchers)
- Cash and connected ANCV vacation vouchers
Bank cheques are not accepted.
Yes, a tourist tax of €1.87 per night per person applies to all guests aged 18 and over. It is payable on-site and is not included in the room rate.
Cancellation conditions vary depending on the room type and rate chosen at the time of booking. Flexible rates allow free cancellation within the stated deadline; non-refundable rates are final. For the most flexible terms, we recommend booking directly on our official website. For any queries: +33 (0)4 78 42 30 31 or contact@hotel-berlioz.com.
Your arrival, stress-free
Yes, Hôtel Villa Berlioz reception is open 24/7. Whatever time you arrive, our team will be there to welcome you. To make your late arrival as smooth as possible, we recommend letting us know in advance:
- Phone: +33 (0)4 78 42 30 31
- Email: contact@hotel-berlioz.com
Early check-in: available free of charge from 12:00 noon, subject to availability. If you arrive before then, our free luggage storage is at your disposal - leave your bags with us and enjoy Lyon while your room is being prepared.
Late check-out: available free of charge on request until 12:00 noon, subject to availability. A supplement of €20 applies after 11:30 am if you have not notified us in advance.
For any request, please contact our team in advance:
- Phone: +33 (0)4 78 42 30 31
- Email: contact@hotel-berlioz.com
Yes, Hôtel Villa Berlioz offers a free, secure luggage storage service. Drop off your bags before check-in on arrival day, or after check-out to make the most of Lyon before your departure. Simply visit reception, open 24/7.
La gare de Lyon-Perrache est accessible depuis l'Hôtel Villa Berlioz en quelques minutes à pied ou en tram. Le tram T1 (arrêt « Place des Archives ») est directement en face de l'hôtel et dessert la gare Perrache. En taxi ou VTC, le trajet est très court. Notre adresse : 12 Cours Charlemagne, 69002 Lyon.
Getting to the hotel
Hotel Villa Berlioz does not have private parking. However, we have a partner parking, Q-park Place des Archives, located just steps away from the hotel (2 rue Smith, 69002 Lyon), with negotiated rates for our guests. For any information about rates and access, contact our team: +33 (0)4 78 42 30 31 or contact@hotel-berlioz.com.
Pets are welcome
Yes, pets are very welcome at Hôtel Villa Berlioz, subject to a supplement of €15 per day per pet. Please mention this when booking so our team can prepare for your arrival in the best possible conditions:
- Phone: +33 (0)4 78 42 30 31
- Email: contact@hotel-berlioz.com
Animals are accepted at the owner's responsibility at Hotel Villa Berlioz (€15/animal/night). However, only animals weighing less than 20kg are accepted. For any questions about specific conditions for your pet, please contact our team in advance:
- Phone: +33 (0)4 78 42 30 31
- Email: contact@hotel-berlioz.com
An accessible hotel for all
Yes, Hotel Villa Berlioz offers PMR accessible rooms (some Double and Twin Comfort rooms) on the ground floor upon request. We recommend that you specify your needs when making your reservation so that we can guide you to the most suitable room.
- Phone: +33 (0)4 78 42 30 31
- Email: contact@hotel-berlioz.com
Yes, Hôtel Villa Berlioz is equipped with a lift providing access to all floors of the hotel.
Hôtel Villa Berlioz has a lift and PMR-accessible rooms. To assess whether the hotel meets your specific needs, we invite you to contact our team directly, who can advise on available facilities and guide you to the most suitable room.
- Phone: +33 (0)4 78 42 30 31
- Email: contact@hotel-berlioz.com
Need more information?
The Hôtel Villa Berlioz team is available 24/7 to answer all your questions.
- Phone: +33 (0)4 78 42 30 31
- Email: contact@hotel-berlioz.com
- Website: www.villa-berlioz-hotel-lyon.com
- Address: 12 Cours Charlemagne, 69002 Lyon
Hôtel Villa Berlioz is located at 12 Cours Charlemagne, 69002 Lyon (2nd arrondissement), in the heart of Lyon's Presqu'île. Tram T1 (stop "Place des Archives") is directly opposite the hotel. Lyon-Perrache station is accessible on foot in a few minutes. By car, a paid car park nearby is available with the hotel's assistance.
