{"id":1037,"date":"2021-11-01T07:26:09","date_gmt":"2021-11-01T07:26:09","guid":{"rendered":"https:\/\/hotel.site7.eu\/fr\/?post_type=services&#038;p=1037"},"modified":"2026-04-15T12:30:45","modified_gmt":"2026-04-15T10:30:45","slug":"faq","status":"publish","type":"services","link":"https:\/\/www.villa-berlioz-hotel-lyon.com\/fr\/services\/faq\/","title":{"rendered":"Informations utiles"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1037\" class=\"elementor elementor-1037\" data-elementor-post-type=\"services\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25330350 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25330350\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e59ed1f\" data-id=\"e59ed1f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1deeb3 elementor-widget elementor-widget-heading\" data-id=\"c1deeb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ - H\u00f4tel Villa Berlioz Lyon<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf92a4 elementor-widget elementor-widget-text-editor\" data-id=\"7bf92a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Retrouvez toutes les <strong>informations pratiques<\/strong> afin de faciliter votre s\u00e9jour \u00e0 la Villa Berlioz<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adb593d elementor-widget elementor-widget-mixit7_faq\" data-id=\"adb593d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"mixit7_faq.default\">\n\t\t\t\t\t<div class=\"mixit7-faq\" data-mode=\"closed\" role=\"list\">\n\n    \n    \n            <div class=\"mixit7-faq-category\">\n\n                \n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-a-quelles-heures-sont-prevus-larrivee-et-le-depart\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11293\"\n                            type=\"button\"\n                        >\n                            \u00c0 quelles heures sont pr\u00e9vus l\u2019arriv\u00e9e et le d\u00e9part ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11293\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>L\u2019arriv\u00e9e est possible \u00e0 partir de <strong>14 h 00.<\/strong><br \/>\nLe d\u00e9part doit s\u2019effectuer au plus tard \u00e0 <strong>11 h 00.<\/strong><\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-sont-les-horaires-douverture-de-la-reception\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11295\"\n                            type=\"button\"\n                        >\n                            Quels sont les horaires d\u2019ouverture de la r\u00e9ception ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11295\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Notre r\u00e9ception multilingue est ouverte <strong>24 h\/24<\/strong>, <strong>7 j\/7.<\/strong><\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-sont-les-horaires-douverture-du-bar\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11297\"\n                            type=\"button\"\n                        >\n                            Quels sont les horaires d\u2019ouverture du bar ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11297\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Le bar est accessible <strong>24 h\/24<\/strong>, avec service d\u2019alcool jusqu\u2019\u00e0 <strong>1 h 00<\/strong> du matin.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-proposez-vous-un-service-de-bagagerie\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11299\"\n                            type=\"button\"\n                        >\n                            Proposez-vous un service de bagagerie ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11299\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Oui, un service de bagagerie gratuit est mis \u00e0 votre disposition avant le check-in et apr\u00e8s le check-out.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-comment-se-deroule-le-petit-dejeuner\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11301\"\n                            type=\"button\"\n                        >\n                            Comment se d\u00e9roule le petit-d\u00e9jeuner ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11301\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Un petit-d\u00e9jeuner buffet est propos\u00e9 de <strong>6 h 00 \u00e0 10 h 30<\/strong>, au tarif de <strong>12,90 \u20ac par personne (8,50\u20ac\/enfant)<\/strong><br \/>\nEn \u00e9t\u00e9, vous pouvez le d\u00e9guster en terrasse si la m\u00e9t\u00e9o le permet.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-moyens-de-paiement-acceptez-vous\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11303\"\n                            type=\"button\"\n                        >\n                            Quels moyens de paiement acceptez-vous ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11303\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Nous acceptons les <strong>ch\u00e8ques-vacances<\/strong>, American Express ainsi que toutes les principales cartes bancaires (Visa, Mastercard et cartes issues des banques en ligne).<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-avez-vous-un-parking\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11305\"\n                            type=\"button\"\n                        >\n                            Avez-vous un parking ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11305\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Nous ne disposons pas de parking priv\u00e9.<br \/>\nUn parking public payant se trouve \u00e0 proximit\u00e9 (<span style=\"color: #475f4e\"><a style=\"color: #475f4e\" href=\"https:\/\/www.q-park.fr\/\"><strong>www.q-park.fr<\/strong><\/a><\/span>).<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-les-animaux-sont-ils-acceptes\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11307\"\n                            type=\"button\"\n                        >\n                            Les animaux sont-ils accept\u00e9s ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11307\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Oui, les animaux de compagnie sont admis, avec un suppl\u00e9ment de 8 \u20ac par jour et par animal.<br \/>\nMerci de pr\u00e9venir l\u2019h\u00f4tel \u00e0 l\u2019avance.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-les-enfants-sont-ils-les-bienvenus\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11309\"\n                            type=\"button\"\n                        >\n                            Les enfants sont-ils les bienvenus ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11309\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Oui, tous les enfants sont les bienvenus.<br \/>\nNous mettons \u00e0 disposition des <strong>chaises hautes<\/strong> et un c<strong>hauffe-biberon.<\/strong><br \/>\nUn <strong>lit b\u00e9b\u00e9<\/strong> peut \u00eatre ajout\u00e9 gratuitement, sous r\u00e9serve de disponibilit\u00e9.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quelles-sont-vos-conditions-dannulation-et-de-modification\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11311\"\n                            type=\"button\"\n                        >\n                            Quelles sont vos conditions d\u2019annulation et de modification ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11311\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Les conditions d\u2019annulation, de modification et de pr\u00e9paiement varient selon la cat\u00e9gorie de chambre et le tarif s\u00e9lectionn\u00e9.<br \/>\nMerci de renseigner vos dates de s\u00e9jour pour consulter les conditions applicables.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-la-taxe-de-sejour-est-elle-incluse\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11313\"\n                            type=\"button\"\n                        >\n                            La taxe de s\u00e9jour est-elle incluse ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11313\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Non, la <strong>taxe de s\u00e9jour de 1,87 \u20ac par nuit et par personne<\/strong> n\u2019est pas incluse dans le tarif de la chambre.<br \/>\nElle est \u00e0 r\u00e9gler sur place.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n            <\/div><!-- .mixit7-faq-category -->\n\n        \n<\/div><!-- .mixit7-faq -->\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":10126,"template":"","class_list":["post-1037","services","type-services","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/fr\/wp-json\/wp\/v2\/services\/1037"}],"collection":[{"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/fr\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/fr\/wp-json\/wp\/v2\/types\/services"}],"version-history":[{"count":74,"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/fr\/wp-json\/wp\/v2\/services\/1037\/revisions"}],"predecessor-version":[{"id":11339,"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/fr\/wp-json\/wp\/v2\/services\/1037\/revisions\/11339"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/fr\/wp-json\/wp\/v2\/media\/10126"}],"wp:attachment":[{"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/fr\/wp-json\/wp\/v2\/media?parent=1037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}