{"id":1978,"date":"2021-11-01T07:26:09","date_gmt":"2021-11-01T06:26:09","guid":{"rendered":"https:\/\/www2.hotel-aria.fr\/services\/faq\/"},"modified":"2026-04-15T12:31:43","modified_gmt":"2026-04-15T10:31:43","slug":"useful-information","status":"publish","type":"services","link":"https:\/\/www.villa-berlioz-hotel-lyon.com\/en\/services\/useful-information\/","title":{"rendered":"Useful information"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1978\" class=\"elementor elementor-1978 elementor-1037\" data-elementor-post-type=\"services\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-90dbbf5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90dbbf5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56e05953\" data-id=\"56e05953\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2cb0c2c elementor-widget elementor-widget-heading\" data-id=\"2cb0c2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ - H\u00f4tel Villa Berlioz Lyon<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df74b6f elementor-widget elementor-widget-text-editor\" data-id=\"df74b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Find all the <strong>practical information<\/strong> to facilitate your stay at the Villa Berlioz<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df3b413 elementor-widget elementor-widget-mixit7_faq\" data-id=\"df3b413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"mixit7_faq.default\">\n\t\t\t\t\t<div class=\"mixit7-faq\" data-mode=\"closed\" role=\"list\">\n\n    \n    \n            <div class=\"mixit7-faq-category\">\n\n                \n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-a-quelles-heures-sont-prevus-larrivee-et-le-depart-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11294\"\n                            type=\"button\"\n                        >\n                            What are the check-in and check-out times?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11294\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Check-in is from <strong>2:00 PM<\/strong> and check-out is until <strong>11:00 AM.<\/strong><\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-sont-les-horaires-douverture-de-la-reception-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11296\"\n                            type=\"button\"\n                        >\n                            What are the reception opening hours?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11296\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Our multilingual reception is open <strong>24 hours a day.<\/strong><\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-sont-les-horaires-douverture-du-bar-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11298\"\n                            type=\"button\"\n                        >\n                            What are the bar opening hours?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11298\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <div class=\"faq-item\">\n<div class=\"faq-content\">\n<p>The bar is accessible <strong>24 hours a day<\/strong>, with alcohol service available until <strong>1:00 AM.<\/strong><\/p>\n<\/div>\n<\/div>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-proposez-vous-un-service-de-bagagerie-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11300\"\n                            type=\"button\"\n                        >\n                            Do you offer luggage storage?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11300\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, we offer a <strong>free luggage storage service.<\/strong><\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-comment-se-deroule-le-petit-dejeuner-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11302\"\n                            type=\"button\"\n                        >\n                            How is breakfast served?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11302\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>A <strong>buffet breakfast<\/strong> is served from <strong>6:00 AM to 10:30<\/strong> AM at a rate of <strong>\u20ac14 (8\u20ac\/children)<\/strong><br \/>\nIn summer, you can enjoy it on the terrace, weather permitting.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-moyens-de-paiement-acceptez-vous-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11304\"\n                            type=\"button\"\n                        >\n                            What payment methods do you accept?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11304\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>We accept <strong>vacation vouchers, American Express<\/strong>, and all <strong>credit cards<\/strong> (Visa, Mastercard, online banking).<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-avez-vous-un-parking-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11306\"\n                            type=\"button\"\n                        >\n                            Do you have parking?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11306\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>We do not have private parking, but a paid public parking lot is located nearby (<span style=\"color: #475f4e\"><a style=\"color: #475f4e\" href=\"https:\/\/www.q-park.fr\/\"><strong>www.q-park.fr<\/strong><\/a><\/span>).<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-les-animaux-sont-ils-acceptes-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11308\"\n                            type=\"button\"\n                        >\n                            Are pets allowed?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11308\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, pets are welcome at a rate of <strong>\u20ac8 per day and per pet<\/strong> (please notify the hotel in advance).<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-les-enfants-sont-ils-les-bienvenus-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11310\"\n                            type=\"button\"\n                        >\n                            Are children welcome?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11310\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, all children are welcome!<br \/>\nWe provide <strong>high chairs<\/strong> and <strong>bottle warmers.<\/strong><br \/>\nA <strong>cot<\/strong> can be added free of charge (subject to availability).<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quelles-sont-vos-conditions-dannulation-et-de-modification-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11312\"\n                            type=\"button\"\n                        >\n                            What are your cancellation and modification policies?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11312\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>The cancellation, modification, and prepayment conditions vary according to the room type and the rate selected.<br \/>\nPlease enter your dates of stay to view the applicable conditions.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-la-taxe-de-sejour-est-elle-incluse-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-11314\"\n                            type=\"button\"\n                        >\n                            Is the tourist tax included?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-11314\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>No, a <strong>tourist tax of \u20ac1.87 per person<\/strong> per night is not included and must be paid on arrival.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n            <\/div><!-- .mixit7-faq-category -->\n\n        \n<\/div><!-- .mixit7-faq -->\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":10109,"template":"","class_list":["post-1978","services","type-services","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/en\/wp-json\/wp\/v2\/services\/1978"}],"collection":[{"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/en\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/en\/wp-json\/wp\/v2\/types\/services"}],"version-history":[{"count":38,"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/en\/wp-json\/wp\/v2\/services\/1978\/revisions"}],"predecessor-version":[{"id":11342,"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/en\/wp-json\/wp\/v2\/services\/1978\/revisions\/11342"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/en\/wp-json\/wp\/v2\/media\/10109"}],"wp:attachment":[{"href":"https:\/\/www.villa-berlioz-hotel-lyon.com\/en\/wp-json\/wp\/v2\/media?parent=1978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}